How Cloverleaf Carpet Care use cookies

Whenever you use our website, information may be collected through the use of cookies and similar technologies. By using www.cloverleafcc.co.uk you agree to our use of cookies as described in this Cookie Policy.

WHAT ARE ‘COOKIES’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples).

Cookies can be referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

WHICH COOKIES DOES CLOVERLEAF USE AND WHY?

When you use our Website, the following 3 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our website and use their features, such as accessing secure areas of the website. Without these cookies, we may not be able to provide some services that you have asked for. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet. Some examples of these essential cookies include:

  • Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.
  • Identifying you as being signed in to www.cloverleafcc.co.uk and keeping you logged in throughout your visit so that you don’t need to sign in each and every time you visit.
  • Remembering security settings, such as parental PIN control, which restrict access to certain content.

2. Functional cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help with serving advertising.

We use these types of cookies to improve your experience on our Website. Some examples of how we do this may include:

  • Remembering your preferences and settings. This might include specific settings that you have chosen for the layout, text size and colours used on a website.
  • Remembering if we’ve already asked you if you want to fill in a survey or if you’ve completed a survey, so you’re not asked to do it again.
  • Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.
  • Remembering when you’ve voted in a poll or rated a product or article so that you don’t do this more than once during your visit.
  • Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).

If you would like a list of the functional cookies used by Cloverleaf Carpet Care or have any further questions, you can use the form on our Contact page.

3. Analytics cookies

In order to keep Cloverleaf Carpet Care’s Website relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Website are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Website. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. For example, we might see that many people who viewed Webpage A also viewed Webpage B and we can then recommend Webpage B to everyone else who viewed Webpage A.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address. However, if you have registered and signed in to our Website, we may combine information from your registration with the data we get from the web analytics service and its cookies (or similar technologies) to analyse how you and other people use our Website in detail and, where you have opted in to receive such communications, to send you email and other communications that might be of interest to you. The combined information may include information that is collected by the web analytics services while you are not signed in, and information that was collected using cookies and similar technologies before you registered or signed in. Where the combined information can be used to identify you, we use it only in accordance with our Privacy Policy.

HOW TO CONTROL YOUR COOKIES

Please remember that Cloverleaf Carpet Care do not use cookies to collect personally identifiable information about you although, as explained above, we may combine information from your registration with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Website in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Cloverleaf Carpet Care cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Website for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help’ sections for each of the major browsers so that you can find out more about how to manage your cookies.

Internet Explorer

http://support.microsoft.com/kb/196955

Firefox

http://support.mozilla.org/en-US/kb/Cookies

Google Chrome

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

http://www.opera.com/browser/tutorials/security/privacy/

Safari

http://support.apple.com/kb/PH5042

Safari iOS

http://support.apple.com/kb/HT1677

Android

http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry

http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

Windows Phone

http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Managing analytics cookies

It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Cloverleaf Carpet Care use Google Analytics for website analytics and you can opt out of their cookies by visiting http://tools.google.com/dlpage/gaoptout.

Please note that this will take you to the relevant third party’s website and generate a ‘no thanks’ cookie, which will stop any further cookies being set by those third parties.

Don’t forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don’t like about our Website so that we can make them better.